Published June 17th, 2020
The streaming video market is fiercely competitive and heavily dominated by a few key players. However, over the past few months, smaller, niche services have witnessed phenomenal growth as people seek out new live and on-demand content to keep them entertained.
In episode 3 of the #In Conversation With… video series, Ryan Chanatry, General Manager of Topic, the new streaming video service from First Look Media, reveals how by complimenting vs competing with the streaming giants, the service is creating a strong following of “Culture Cravers” looking for new perspectives and viewing experiences.
Hosted by Craig Kierce and recorded from home, we hope you enjoy watching and invite you to check out Ryan’s blog on the subject here.
There is much debate around the future of
TV, from both a production and consumption perspective. One thing is clear,
however, that while we mostly take the User Interface of our TV and video
services for granted, it is often a key deciding factor when the time comes to
renew our subscription(s).
In a recent interview published for International Women's Day, hosted by Women in Streaming Media, Peggy Dau, Founder & Managing Partner, MAD Perspectives, and Yujin Joung, UI Designer at 24i, discuss the often hidden importance of UI design for TV and streaming services. The lively and informative discussion covers:
1: UI/UX is gaining a lot of attention with the increased number of OTT services. Why is UI/UX important to pay-TV and OTT Providers?
As we already know, today the market is very competitive and fast-growing. Service providers need to build their own clear strategy for UI/UX in order to retain their customers. We can help them by creating distinguished features that users love to have. We look at the market trends and see if they are relevant to our clients based on their users and their own content. For example, let’s look at autoplay. This is when the video service automatically starts playing the next episode when you are watching a TV series. There is no need to manually select the next episode. If all services don’t have this same feature, subscribers will get annoyed by the services that don’t have it. This is a good example where the UI/UX anticipates the user’s needs. This small feature improves the general perception of the product.
Why has the UI/UX design with rows of images become the "standard"
for video services?
I think the rows of images started from the experience at the movie theatre when you see posters next to each other on the wall. We wanted to provide a similar experience which was the start of a trend that has become the standard.
We are more attracted to visual images than text. Images are easy to consume because they require less cognitive effort. Big images are more eye-catching than long boring texts. I believe the same to be true for video services. TV is a visual platform, not made for reading text. Instead, TV is mostly made for consuming media. Therefore, we need to make an easier and more usable product for the content.
3: What's new in UI/UX design?
There is a lot of focus on personalizing
the user experience. Artificial Intelligence helps to understand your profile
and what you like to watch. You see relevant content directly from the
homepage, instead of using the menu to find what you’re looking for. The
content comes to you, instead of you going to the content. The product can
understand how you use it, and adapts its interface.
One of my colleagues gave me an amazing example of this. He has a video app and uses the same channel every Monday. This app collects the data about what and when he watches. The app now shows the same channel every Monday for him. That’s really impressive. Just imagine how this will evolve in the future.
Why is UI/UX important to consumers?
I think I can explain this with my personal experience. Recently I wanted to get more fit and I was looking for a fitness app which allows me to choose any kind of gym. So, I decided to download a few of them and just compare which one I want to use.
In one app, it was hard to understand what’s what; in general, it was just too difficult to use. I tried to use the map function which would allow me to see the nearest gym, but the result was just a chaos of data and images. Also, the look and feel of the app felt old, which made me wonder if the information provided by the app would be trustworthy. The content of an app is very important, but how we present it is also crucial. UI/UX helps consumers to experience the app in the best possible way. This is why UI/UX is important.
5: What's important as we move ahead?
Users all behave differently and experience
products in their own way. We need to keep looking for new solutions and
technologies to improve the experience.
There must be a "wow" experience when they start to use the product. We need to make the user instantly fall in love with the services we create. Beautiful graphic design, playful animations, and easy interaction are examples of ways to impress the users.
Sep 08, 2020
In the first of our IBC On Location series, Martijn van Horssen, joint-CEO and Co-founder of 24i welcomes us to the RAI and our home city of Amsterdam. While all may be quiet on the ground without this year's show, the high demand for entertainment services, puts the streaming media industry in an enviable position of creating, delivering and supporting the flood of exciting new video services that have come to market since last year's show.
Martijn talks about how the bar has been raised to a new level for service providers to deliver truly competitive, premium video experiences and why this shines new importance on the growth of technical collaboration and innovation across the ecosystem. Martijn shares an update on 24i since joining the Amino family a year ago, and reminds us of the importance of staying positive and having fun, even if we cannot do so together in person this year.
Sep 10, 2020
Episode 5 of IBC On Location takes us to the NDSM neighborhood in Amsterdam North, a vibrant haven for creatives challenging the norm of the Dutch art scene. Where better than to meet Sjors Hendriks, COO at Youfone, the Dutch MVNO challenging the market by offering people more value, choice, and freedom on how they bundle their internet, (mobile) phone and TV subscriptions.
Speaking to Vanessa Vigar, 24i's VP Marketing, Sjors explains Youfone's journey from mobile telephony to television and streaming video and how their recently-launched Android TV service offers even more choice and content to customers. Sjors explains why the service had to be launched in just five months and how this was made possible by the fast deployment of the 24i/Amino end-to-end multiscreen solution, and close collaboration with Google.
He advises industry executives that that without trade events, such as IBC, they can get a good feel of where the market and technologies are heading by working more closely with existing technology partners and influencing their roadmaps. While on location, Sjors and Vanessa enjoy "Dutch sashimi" and another typical IBC breakfast!
At 24i we work hard and have fun - especially during IBC. In the 2nd episode of IBC On Location, Martijn van Horssen takes us to the Escape Club in Rembrandtplein, central Amsterdam, which is where we usually host the famous 24i IBC party. While we cannot party together this year, Martijn gives us a master class on how to eat Dutch bitterballen as well as surprising us with a one-time-only performance from the 24i and Amino band ... enjoy.