SUPPORT ENGINEER

As a First line Support Engineer you will be the face of 24i and assist our global customers in all the questions they have. You will be responsible for the maintenance track making live application better then before to increase customer satisfaction.

Nice to meet you! We are 24i and we deeply believe in our cause: “Engineering the future of TV”. Currently the global demand for our products is going through the roof! So we’re looking for new talent like you to support our team of experts. Wanna join the ride with us?

Short role description

As a First line Support Engineer you will be the face of 24i and assist our global customers in all the questions they have. You will be responsible for the maintenance track making live application better then before to increase customer satisfaction.

What you‘re really doing

  • You will be giving first line support to all our customers through phone and our online service desk.
  • Closely cooperate with our second line support developers
  • Analyzing, registering and resolving problems of customers
  • Updating customers regarding the status of their problem
  • Contacting TV manufacturers for root cause analysis.
  • Working on cross-platform apps such as Smart TV, Apple TV, PlayStation, iOS and Android.
  • Participate in and proactively monitor and develop on our API monitoring tool
  • Expanding a knowledge base for our customers
  • Actively participate in improving our Support process.
  • You will work closely with the QA team and if needed you will assist with QA tasks. 


Awesome things we did in the past

  • We developed our ‘Smart Operator’, a TV Everywhere solution offering a unified interface across a range of connected devices such as Smart TVs, game consoles, tablets, smartphones and set-top boxes.
  • We designed and developed a wide range of Smart TV apps for several broadcasters which combined live channels, a VOD store and EPG. With an extremely user-friendly interface for an intuitive user-experience.


Our 24i team

An open and trust-based culture flourishes at 24i, where highly motivated people work on the cutting edge of TV and internet. You work closely together with an international team of developers, designers and project managers in the Netherlands, Spain and Czech rep., each of them with their own specialization.

What would make you perfect for the job

  • You have around 3 years of relevant working experience
  • You have a bachelor’s level of education.
  • You have extraordinary communicative skills
  • You are Service oriented, accurate, innovative and solution-oriented
  • You have a good grasp of the English language and preferably speak Dutch as well.
  • Most of all, you feel responsible for you actions and are eager to improve yourself and the 24i process.


Extra’s that would be great

  • You know how to deal with network sniffing (e.g. Wireshark, Charles Proxy, HTTP Scoop)
  • You are familiar with API monitoring tools
  • You have experience with QA tasks
  • You have experience with coding languages


We offer

  • Full time position
  • Market conform salary and benefits
  • Delicious drinks & food at the office all day long
  • Passionate colleagues in a strong supportive team
  • Plenty of room for your own ideas and lots of responsibility
  • An informal culture with the freedom to balance work and private life
  • Travel allowance
  • A fun atmosphere with table football, darts and the newest game-consoles


About 24i

At 24i Media, we engineer the future of TV: personalized engagements with TV viewers by the use of TV apps. We service industry leaders worldwide, like RTL, FOX, SBS and many early adopters of this explosively growing market.

We create and deploy TV apps for every screen, from set-top boxes, Smart TVs and media players to game consoles, tablets and mobile phones. We offer standard and on-demand TV applications, and we support the deployment of TV apps. We do this by licensing our production framework and by giving access to our TV laboratory, QA processes and knowledge databases.

The innovative media technology team of 24i consists of almost 70 professionals, with offices in Amsterdam, Brno, Madrid, Buenos Aires and Los Angeles, and expanding. Our informal culture and the freedom to balance work and private life strongly support our team spirit, our joint commitment and our innovative capacities.

 

 

 

Please do not make use of this vacancy as an acquisition opportunity.

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