SUPPORT ENGINEER

As a First line Support Engineer you will be the face of 24i and assist our global customers in all the questions they have. You will be responsible for the maintenance track making live application better than before to increase customer satisfaction.

Nice to meet you! We are 24i and we deeply believe in our cause: “Engineering the future of TV”. Currently the global demand for our products is going through the roof! So we’re looking for new talent like you to support our team of experts. Wanna join the ride with us?

Short role description

As a First line Support Engineer you will be the face of 24i and assist our global customers in all the questions they have. You will be responsible for the maintenance track making live application better and better to increase customer satisfaction.

What you‘re really doing

  • You will be giving first line support to all our customers through phone and our online service desk.
  • Closely cooperate with our second line support developers
  • Analyzing, registering and resolving problems for customers
  • Updating customers regarding the status of their problem
  • Contacting TV manufacturers for root cause analysis.
  • Working on cross-platform apps such as Smart TV, Apple TV, PlayStation, iOS and Android.
  • Participate in and proactively monitor and develop on our API monitoring tool
  • Expanding a knowledge base for our customers
  • Actively participate in improving our Support process.
  • You will work closely with the QA team and if needed you will assist with QA tasks.

Our 24i team

An open and trust-based culture flourishes at 24i, where highly motivated people work on the cutting edge of TV and internet. You work closely together with an international team of developers, designers and project managers in the Netherlands, Spain and Czech rep., each of them with their own specialization.

What would make you perfect for the job of support engineer

  • You have around 3 years of relevant working experience
  • You have a bachelor’s level of education.
  • You have extraordinary communicative skills
  • You are Service oriented, accurate, innovative and solution-oriented
  • You have a good grasp of the English language and preferably speak Dutch as well.
  • Most of all, you feel responsible for your actions and are eager to improve yourself and the 24i process.

Extra’s that would be great

  • You know how to deal with network sniffing (e.g. Wireshark, Charles Proxy, HTTP Scoop)
  • You are familiar with API monitoring tools
  • You have experience with QA tasks
  • You have experience with coding languages

It is important that you have experience in first line support. The technical things, we are willing to teach you. If you fancy, in growing into a great support engineer, please apply.

We offer

  • Full time position
  • Market conform salary and benefits
  • Delicious drinks & food at the office all day long
  • Passionate colleagues in a strong supportive teamPlenty of room for your own ideas and lots of responsibility
  • An informal culture with the freedom to balance work and private life
  • Travel allowance
  • A fun atmosphere with table football, darts and the newest game-consoles

About 24i

At 24i Media, we engineer the future of TV: personalized engagements with TV viewers by the use of TV apps. We service industry leaders worldwide, like RTL, FOX, SBS and many early adopters of this explosively growing market.

We create and deploy TV apps for every screen, from set-top boxes, Smart TV’s and media players to game consoles, tablets and mobile phones. We offer standard and on-demand TV applications, and we support the deployment of TV apps. We do this by licensing our production framework and by giving access to our TV laboratory, QA processes and knowledge databases.

The innovative media technology team of 24i consists of 120 professionals, with offices in Amsterdam, Brno, Madrid, Buenos Aires and Los Angeles, and expanding. Our informal culture and the freedom to balance work and private life strongly support our team spirit, our joint commitment and our innovative capacities.

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SALES DEVELOPMENT REPRESENTATIVE

At 24i we create and deploy TV apps and games for every screen, from set-top boxes, SmartTVs and media players to game consoles, tablets and mobile phones.

 

With a team of elite designers, expert developers and a unique technology framework, 24i services leading media companies, networks, broadcasters, operators and content owners – used by millions of people every day across Europe, US and Latin America. Our clients are well known content creators like RTL, SBS, NPO (The Netherlands), Sinclair (USA), Entel (Chile), Globo (Brazil) and many more. 24i is market leader in some of these countries.

 

Our state-of-the-art TV apps give our clients competitive advantages that enable new revenue streams by establishing interactive and personalized relationships with TV content consumers across all relevant TV platforms.

Our mission is to simplify, unify and magnify the video experience across all TV platforms on any device and convert that into valuable, individual consumer engagements.

 

Short role description

As a Sales Development Representative you will be charged with managing and executing all efforts to identify, respond and qualify new business leads and opportunities for 24i. The SDR supports the European sales team and will gain valuable sales and marketing experience in the streaming media and entertainment business.

Role and Responsibilities:

  • Respond to and qualify incoming event, web and phone inquiries regarding 24i products and create a valuable first impression.
  • Research, hunt and build new business (i.e. adding contacts, sending emails, strategic media research and prospecting) to fuel our revenue growth
  • Outbound generation of new business opportunities within the 24i target customer profile
  • Set up calls and meetings with qualified prospects
  • Report on your progress weekly, share learnings and best practices
  • Help us refine our lead generation and marketing efforts by providing input and feedback
  • Create and prioritize strategic target account lists within a defined industry and territory and become a pro at HubSpot.  
  • Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest
  • Conduct high level conversations with senior executives in prospect accounts
  • Be a champion and ambassador for 24i Media

 

Minimum Qualifications:

  • Excellent English written/verbal communication skills
  • Bachelor’s Degree from an accredited University
  • Ability to multitask, take initiative, prioritize, and manage time effectively
  • Excellent phone conversation skills
  • Strong problem solving skills
  • Motivation, drive and a self-starting attitude
  • Ability to work in a fast paced, team environment

 

Preferred Qualifications:

  • Full-time corporate sales or marketing experience (B2B software sales is a plus)
  • Some B2B Sales Development experience
  • CRM experience (Salesforce, Hubspot, Constant Contact, LinkedIN or other)
  • Inside sales experience is a plus
  • Enterprise prospecting experience is a plus
  • Marketing or copywriting experience

 

We offer:

  • Full Time position in our Brno office
  • Salary matching your experience
  • Offices in Amsterdam, Madrid, Brno
  • A fun, informal atmosphere with great colleagues
  • A training budget of €1500,- per year

 

Would you like to join a team that is continuing to grow, we would love to hear from you!

Interested? Questions? Want to show us what you can do?

Please let us know! Send us your CV, cover letter and contact details to hrm@24i.com or give us a call at +31-20-8202025.

Please do not make use of this vacancy as an acquisition opportunity.

We do not do Sponsorships!

 

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Financial Support

At 24i we create and deploy TV apps and games for every screen, from set-top boxes, SmartTVs and media players to game consoles, tablets and mobile phones.

With a team of elite designers, expert developers and a unique technology framework, 24i services leading media companies, networks, broadcasters, operators and content owners – used by millions of people every day across Europe, US and Latin America. Our clients are well known content creators like RTL, SBS, NPO (The Netherlands), Sinclair (USA), Entel (Chile), Globo (Brazil) and many more. 24i is market leader in some of these countries.

Our state-of-the-art TV apps give our clients competitive advantages that enable new revenue streams by establishing interactive and personalized relationships with TV content consumers across all relevant TV platforms.

Our mission is to simplify, unify and magnify the video experience across all TV platforms on any device and convert that into valuable, individual consumer engagements.

You’ll be working with an international fun and helpful team of the brightest people, working from our offices in Amsterdam, Brno and Madrid. You will report directly to the Chief Financial Officer based in Amsterdam, and will be part of the finance team consisting of four colleagues, including Financial Accounting and Planning&Control, both situated in Amsterdam and Brno (CZ). Our organisation is expanding and develops quickly. The finance function is rather young and offers plenty of potential for initiatives, so therefore you have to enjoy to take ownership, bring structure and be flexible.

Key responsibilities

Supports Finance by taking ownership of the general accounting/ bookkeeping, (statutory) reporting and tax processes for all countries 24i is active in.

Role and Responsibilities:

  • Collects and maintains accounting records of all financial data representing the daily   business transactions (i.e. ensuring up to date bookkeeping)
  • Supports and aligns with the Operations Controller regarding the product/ project accounting and reporting
  • Prepares invoices, handles incoming invoices, prepares reconciliations, initiates fundings and payments
  • Prepares the monthly group reporting and analyses and investigating variances, summarizing data, information, and trends
  • Monitors monthly actual results against the budget and prepare an overall review and analysis of the variances
  • Responds to financial inquiries by gathering, analyzing, summarizing, and interpreting data on various levels
  • Provides financial advice by studying operational issues; applying financial principles and   practices; developing recommendations
  • Prepares special reports by studying variances; involved in preparations of (annual) budgets and quarterly forecasts
  • Prepares and supports the compliance to statutory and fiscal obligations in conjunction with the external auditor and/or fiscal advisor

  

  Must haves for this job:

  • Good communication skills (English) and ability to work with others
  • Pro-active and outgoing mentality – doesn’t let things happen or slide
  • Dedicated and someone who takes “ownership” to tasks and responsibilities, flexible, adaptable and solution-oriented;
  • Organized and methodical, a hands-on “doer” with attention to detail, able to handle complicated models and contracts;
  • High level of integrity, self-reliant and loyalty to the company, the team and the project;
  • Ability to work under pressure and on own initiative;
  • Driven, always looking for ways to improve and having high aspirations for own work;
  • Proficient in spoken and written English;

    

 Nice to haves:

  • Background in finance, either education wise and/or experience wise
  • Knows his/ her way with systems (i.e. Exact Online, Basecone, Speedbooks)

   

We offer:

  • Full Time position
  • Salary matching your experience
  • Offices in Amsterdam, Madrid, Brno
  • A fun, informal atmosphere with great colleagues

 

Contact:

Interested? Questions? Want to show us what you can do? Let us know! Send us your CV, cover letter and contact details at hrm@24i.com.

Please use your motivation letter as a way to prove your writing skills. We do not accept applicants without motivation letter.

 

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QA ENGINEER

As a QA Engineer you will be responsible for ensuring the high quality standard of our products. You will work in international scrum teams on different projects to create the best applications for our global, market leading, customers.

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