Support Engineer New York

Nice to meet you! We are 24i and we deeply believe in our cause: “Engineering the future of TV”. Currently the global demand for our products is going through the roof! So we’re looking for new talent like you to support our team of experts. Wanna join the ride with us?

Short role description

As a first-line Support Engineer you will be the face of 24i and assist our global customers in all the questions they have. You will be responsible for the maintenance track, making live applications better and better and increasing customer satisfaction.

What you‘re really doing

  • Provide first-line support to all our customers via phone and our online service desk
  • Closely cooperate with our second-line support developers
  • Analyze, register and resolve problems for customers
  • Update customers regarding ticket status
  • Assisting customers with configuration and maintaining of the 24i CMS
  • Contact manufacturers for root cause analysis.
  • Work on cross-platform apps such as Roku, Apple TV, PlayStation, iOS and Android
  • Participate in and proactively monitor and develop our API monitoring tool
  • Expand a knowledge base for our customers
  • Actively participate in improving our Support process
  • Work closely with the QA team and assist with QA tasks if needed

 

Our 24i team

An open and trust-based culture flourishes at 24i, where highly-motivated people work on the cutting edge of TV and internet. You work closely with an international team of developers, designers and project managers in the United States, the Netherlands, Spain and Czech rep., each of them with their own specialization.

What would make you perfect for the job of support engineer

  • 3 years of relevant working experience
  • Bachelor’s degree or comparable experience
  • Excellent communication skills
  • Service-oriented, accurate, innovative and solution-minded
  • Native written and speaking proficiency in English
  • Some experience in coding languages (html, javascript, etc.)
  • Most of all, you are eager to constantly improve yourself and the 24i process

 

Extras that would be great

  • You know how to deal with network sniffing (e.g. Wireshark, Charles Proxy, HTTP Scoop)
  • You are familiar with API monitoring tools
  • You have experience with streaming platforms including DRM protection
  • You have experience with QA tasks

 

Communication skills are of the highest importance for a first-line support engineer. We are willing to provide technical training- so if you are interested in growing your technical skills while providing 24i’s clients with excellent customer support, please apply!

 

We offer

  • Full time position
  • Market standard salary and benefits
  • Supportive team of passionate colleagues
  • Plenty of room for your own ideas and lots of responsibility
  • Relaxed office culture allowing for great work-life balance
  • Holiday party somewhere in Europe

About 24i

From our offices in Amsterdam and across the world our team has been working on many cool projects over the last years. Our clients include major US  but also Dutch, Spanish and other international brands, such as Fuse, Sinclair, HereMedia, BBG, HiDive Pure Flix, RTL, SBS, FOX Sports and RTVE. We’re constantly working to be on the cutting edge of TV, an area of technology which is evolving at immense speed. This attitude has made us market leader in Europe with a strong presence in the US.

We are currently expanding our team with people who are passionate about technology, curious about TV, eager to learn and who would like to work in an young team all over the world. Our informal culture and the freedom to balance work and private life strongly support our team spirit, our joint commitment and our innovative capacities.

Interested? Questions? Want to show us what you’re capable of? Let us know! Send us your CV, cover letter and contact details via hrm@24imedia.com.

 

Please do not make use of this vacancy as an acquisition opportunity.

 

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HR manager at 24i

At 24i we create and deploy TV apps and games for every screen, from set-top boxes, SmartTVs and media players to game consoles, tablets and mobile phones.

With a team of elite designers, expert developers and a unique technology framework, 24i services leading media companies, networks, broadcasters, operators and content owners – with software being used by millions of people every day across Europe, US and Latin America.

Our mission is to simplify, unify and magnify the video experience across all TV platforms on any device and convert that into valuable, individual consumer engagements. We do this with the brightest people from offices in Amsterdam, Brno, Madrid and Los Angeles.

 

24i is now looking for the right person to fill the position of HR manager

The HR professional will be responsible for all HR related topics and report directly to the COO (Chief Operations Officer). With your years of experience with designing, implementing and driving HR processes and policies and can-do mentality you can make the difference on all HR topics in this rapidly growing organisation.
The HR policies and related processes need to be further developed, redefined and executed. Preferably, you will have experience in running human resource activities in an upscale environment, but more important is a clear view on a broad scale of HR activities and a pragmatic attitude.
You cooperate closely with the recruiter on recruitment needs of 24i and will ensure HR instruments will contribute to the success of the organisation together with the site managers of the different locations and line management. This will require a flexible attitude and the ability to shift between operational tasks and tactical or strategic issues. Additionally you are a generalist with knowledge of all HR related topics, and get energized by deep diving to the specialist level when necessary – 24i employees see you as Miss/Mister HR.  

Your responsibilities as HR manager

There is a lot of room for your own input, not to the following activities we have in mind you will be doing:

Key responsibilities:

  • Shape, implement and execute the people plan
  • Support and drive all HR processes during the employee life cycle in order to stimulate the effectuation of HR objectives
  •    Provide advice and report to management on HR related topics
  •    Initiate and lead HR projects and continuous development of the HR instruments
  • Make sure everybody is happy and playing to their strengths

 

Requirements:

  •    Bachelor-Master degree preferably in human resources, business administration, economics or law 
  •    Fluent English
  •    Minimum 4 years experience in a broad HR role
  •    Excellent communication skills
  •    Excellent interpersonal and coaching skills
  •    Preferable experience in IT or an rapid growing startup environment
  •    Able to speak, read and write Dutch, Spanish or Czech is a plus

 

Our offer:

  •    Part-time position (approximately 24-32 hours)
  •    Salary and benefits matching your experience
  •    International work environment with offices in Amsterdam, Brno, Madrid
  •    A fun, informal atmosphere with great colleagues
  •    Opportunities for personal and professional development

 

We are expanding our team with people who are eager to learn and who would like to work in an young, informal team which has a lot of fun while conquering the world and making a difference. If that sounds like you, we’d love to hear from you!

Contact

Interested? Questions? Want to show us what you can do? Let us know! Send us your CV, cover letter and contact details before the 10th of December 2018 at hrm@24i.com.

Please note, we only accepts applicants with cover letter.

 

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IOS DEVELOPER

As a IOS you will be working on our tablet and smartphone projects and products. We use a combination of native Android/iOS and PhoneGap/Cordova to develop our mobile apps, applying each where it is best suited.

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HR – intern

About 24i

At 24i we create and deploy TV apps and games for every screen, from set-top boxes, SmartTVs and media players to game consoles, tablets and mobile phones.

With a team of elite designers, expert developers and a unique technology framework, 24i services leading media companies, networks, broadcasters, operators and content owners – used by millions of people every day across Europe, the US and Latin America. Our clients are well known content creators like RTL, SBS, NPO (The Netherlands), Sinclair (USA), Entel (Chile), Globo (Brazil) and many more. 24i is market leader in some of these countries.

Our state-of-the-art TV apps give our clients competitive advantages that enable new revenue streams by establishing interactive and personalized relationships with TV content consumers across all relevant TV platforms.

Our mission is to simplify, unify and magnify the video experience across all TV platforms on any device and convert that into valuable, individual consumer engagements.

You’ll be working with an international fun and helpful team of the brightest people, working from our offices in Amsterdam, Brno and Madrid.

Role

Are you passionate about people!? 24i is looking for an HR Hero to be. You will be the right hand and support to the Head of HR and an important player in the HR team. Within the team, you will be actively involved in various HR activities, which are of high importance to our fast growing organization. You will have your own responsibilities and the opportunity to take ownership. 

As an HR Intern, you help to make life better for our 130 employees in Brno, Amsterdam, Madrid and the US. You’ll get the opportunity to hone your HR skills in a young, international environment, learning new things (and people) every week — as this is a work-experience position, not a graduation internship.

Your activities will also include day-to-day operations of the HR department such as:

  • Addressing the team’s HR enquiries
  • Assisting with the on- and off-boarding process
  • Drafting employee documents such as contracts, letters etc
  • Benefits administration
  • Maintaining and updating our HR system (BambooHR)
  • Prepare and launch an Employee Satisfaction Survey. Analyze and share results create and communicate action plan.
  • Keep track and update personnel files and other HR-related documents.
  • Support HR Manager in projects and processes.
  • Support in updating HR policies and procedures.

A bit about you

  • HBO Graduate or 3rd/4th year Bachelor or Master Degree student Human Resources Management (Personeel & Arbeid), Business Administration
  • You’re looking to start an internship per June or September 2019 (or any earlier possible!)
  • Hands-on mentality and a sense of ownership
  • Well-structured and organized with strong attention to detail 
  • Open minded, naturally helpful, proactive and wants to learn
  • Excellent communication both written and spoken in both English and Dutch
  • Available for a minimum of 3` months
  • Available for a minimum of 3 days a week but full-time is preferred

 

What we offer

  • Creative company, small office vibe, 24i being the leading internet TV app technology provider for the world’s top media companies
  • Free fruit, snacks, coffee (including vegan/vegetarian options)
  • 5-day lunch offered at the office with Friday being hamburger day!
  • An interesting and exciting internship that offers a real responsibility and opportunity for growth
  • A fun and informal atmosphere with great colleagues
  • Bootcamp with the colleagues
  • Internship compensation
  • Spontaneous and planned company events, team buildings and Friday afternoon drinks!

 

Would you like to join a team that is continuing to grow, we would love to hear from you!

Interested? Questions? Want to show us what you can do?

Please let us know! Send us your CV, cover letter and contact details to hrm@24i.com or give us a call at +31-20-8202025.

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