Support Engineer New York

Nice to meet you! We are 24i and we deeply believe in our cause: “Engineering the future of TV”. Currently the global demand for our products is going through the roof! So we’re looking for new talent like you to support our team of experts. Wanna join the ride with us?

Short role description

As a first-line Support Engineer you will be the face of 24i and assist our global customers in all the questions they have. You will be responsible for the maintenance track, making live applications better and better and increasing customer satisfaction.

What you‘re really doing

  • Provide first-line support to all our customers via phone and our online service desk
  • Closely cooperate with our second-line support developers
  • Analyze, register and resolve problems for customers
  • Update customers regarding ticket status
  • Assisting customers with configuration and maintaining of the 24i CMS
  • Contact manufacturers for root cause analysis.
  • Work on cross-platform apps such as Roku, Apple TV, PlayStation, iOS and Android
  • Participate in and proactively monitor and develop our API monitoring tool
  • Expand a knowledge base for our customers
  • Actively participate in improving our Support process
  • Work closely with the QA team and assist with QA tasks if needed

 

Our 24i team

An open and trust-based culture flourishes at 24i, where highly-motivated people work on the cutting edge of TV and internet. You work closely with an international team of developers, designers and project managers in the United States, the Netherlands, Spain and Czech rep., each of them with their own specialization.

What would make you perfect for the job of support engineer

  • 3 years of relevant working experience
  • Bachelor’s degree or comparable experience
  • Excellent communication skills
  • Service-oriented, accurate, innovative and solution-minded
  • Native written and speaking proficiency in English
  • Some experience in coding languages (html, javascript, etc.)
  • Most of all, you are eager to constantly improve yourself and the 24i process

 

Extras that would be great

  • You know how to deal with network sniffing (e.g. Wireshark, Charles Proxy, HTTP Scoop)
  • You are familiar with API monitoring tools
  • You have experience with streaming platforms including DRM protection
  • You have experience with QA tasks

 

Communication skills are of the highest importance for a first-line support engineer. We are willing to provide technical training- so if you are interested in growing your technical skills while providing 24i’s clients with excellent customer support, please apply!

 

We offer

  • Full time position
  • Market standard salary and benefits
  • Supportive team of passionate colleagues
  • Plenty of room for your own ideas and lots of responsibility
  • Relaxed office culture allowing for great work-life balance
  • Holiday party somewhere in Europe

About 24i

From our offices in Amsterdam and across the world our team has been working on many cool projects over the last years. Our clients include major US  but also Dutch, Spanish and other international brands, such as Fuse, Sinclair, HereMedia, BBG, HiDive Pure Flix, RTL, SBS, FOX Sports and RTVE. We’re constantly working to be on the cutting edge of TV, an area of technology which is evolving at immense speed. This attitude has made us market leader in Europe with a strong presence in the US.

We are currently expanding our team with people who are passionate about technology, curious about TV, eager to learn and who would like to work in an young team all over the world. Our informal culture and the freedom to balance work and private life strongly support our team spirit, our joint commitment and our innovative capacities.

Interested? Questions? Want to show us what you’re capable of? Let us know! Send us your CV, cover letter and contact details via hrm@24imedia.com.

 

Please do not make use of this vacancy as an acquisition opportunity.

 

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Full Stack Developer

At 24i we create and deploy TV apps and games for every screen, from set-top boxes, SmartTVs and media players to game consoles, tablets and mobile phones.

With a team of elite designers, expert developers and a unique technology framework, 24i services leading media companies, networks, broadcasters, operators and content owners – used by millions of people every day across Europe, US and Latin America. Our clients are well known content creators like RTL, SBS, NPO (The Netherlands), Sinclair (USA), Entel (Chile), Globo (Brazil) and many more. 24i is market leader in some of these countries.

Our state-of-the-art TV apps give our clients competitive advantages that enable new revenue streams by establishing interactive and personalised relationships with TV content consumers across all relevant TV platforms.

Our mission is to simplify, unify and magnify the video experience across all TV platforms on any device and convert that into valuable, individual consumer engagements.

As a Full Stack Developer, you will have understanding of:

  • Server, Network, and Hosting Environment
  • Data Modeling
  • Business Logic
  • API layer
  • User Interface
  • User Experience
  • Understanding what the customer and the business needs.

 

Must haves:

To be successful for this function it is mandatory that you will have a knowledge of the API layer, but also are familiar with PHP, Laravel, React Js, HTML, ccs3 and Chromecast.
Also, you must to have good understanding of the Dutch language.

Other skills:

  • Ability to write quality unit tests.
  • Understanding of repeatable automated processes for building the application, testing it, documenting it, and deploying it at scale.
  • An awareness of security concerns is important, as each layer presents its own possible vulnerabilities.

 

Apart from that, we require specific Over-The-Top (OTT) media/ video/ DRM/adaptive streaming knowledge and experience.

We offer:

  • Full Time position
  • Salary matching your experience
  • Offices in Amsterdam, Madrid, Brno
  • A fun, informal atmosphere with great colleagues

Contact:

Interested? Questions? Want to show us what you can do? Let us know! Send us your CV, cover letter and contact details at hrm@24i.comor give us a call at +31-20-8202025.

 

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SUPPORT ENGINEER

As a First line Support Engineer you will be the face of 24i and assist our global customers in all the questions they have. You will be responsible for the maintenance track making live application better than before to increase customer satisfaction.

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Brand Designer

Are you a proactive and experienced Brand Designer who likes to impact our look and feel?
This might be the opportunity for you to add value and help us raise the bar.

Yes, as a Brand Designer, you are part of the 24i design studio. You will focus on the design of print and digital communication. From concept to manufacture. You’ll work closely with our design director and the marketing team to make it happen.

But there is more, we offer the opportunity to take initiatives and bring our branding to a higher level. An invite to be creative and support us in creating work that beats the standard, and inspires people. Simply said, an invite to design la crème de la crème.

You’ll be surrounded by talents from all over the world that, like yourself, all live and breathe technology and are top league within the industry.

About you

  • You are comfortable designing from scratch as well as responding to established art direction
  • You are comfortable creating innovative concepts from scratch as well as responding to requested briefs
  • You conceive extraordinary graphic designs, from conception to outcome
  • You’re constantly looking to improve yourself
  • You are someone who loves to push creative boundaries and daring ideas
  • You have a love for digital/print design and extreme details
  • You are motivated to impact our look and feel

Key responsibilities

  • Defining an inspiring new style guide and visual identity
  • Designing great brand materials: digital and print marketing materials, website, presentations, assets for events / trade shows / conferences, social media images and ads
  • Maintaining and updating our internal portals
  • Creating branded templates
  • Defining our brand guidelines
  • Guarding design quality in our communication

Requirements

  • Minimum 3 years of professional experience in the Brand Design field
  • A portfolio that speaks for itself with strong brand/communication work
  • Experience in working with the limitations of the real world: strict deadlines and technical restrictions
  • Strong abilities to push these restrictions as far as possible
  • Eagerness to create top designs
  • Great teamwork skills
  • You’re cool and fluent in English

Bonus points

  • Previous experience in the media industry
  • Immediate availability

What we offer

  • Full time position at our Amsterdam office
  • Salary and benefits matching your experience
  • A fun and informal atmosphere where we work hard and play hard too
  • Opportunity for personal development
  • Free lunch
  • TGIF drinks

 

At 24i, we are leader in making video apps. We design and build apps for major brands on different platforms: Smart TVs, game consoles, set-top boxes, smartphones and tablets.

With a team of elite designers, expert developers and a unique technology framework, 24i services leading media companies, networks, broadcasters, operators and content owners – used by millions of people every day across Europe, US and Latin America. Our clients are well known content creators like RTL, SBS, NPO (The Netherlands), Sinclair (USA), Entel (Chile), Globo (Brazil) and many more. 24i is market leader in some of these countries.

Our state-of-the-art TV apps give our clients competitive advantages that enable new revenue streams by establishing interactive and personalized relationships with TV content consumers across all relevant TV platforms.

Our mission is to simplify, unify and magnify the video experience across all TV platforms on any device and convert that into valuable, individual consumer engagements.

We are currently expanding our team with people who are passionate about technology, curious about TV, eager to learn and who would like to work in a young, informal team which has a lot of fun while trying to conquer the world. If that sounds like you, we’d love to hear from you!

Interested? Questions? Want to show us what you can do? Send us an email at hrm@24i.com or give us a call at +31208202025. We only accept candidates with CV, cover letter and portfolio.

The closing date of this vacancy is: 1st March 2019.

We do not do sponsorships!

Please do not make use of this vacancy as an acquisition opportunity.

 

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