Support Engineer New York

Nice to meet you! We are 24i and we deeply believe in our cause: “Engineering the future of TV”. Currently the global demand for our products is going through the roof! So we’re looking for new talent like you to support our team of experts. Wanna join the ride with us?

Short role description

As a first-line Support Engineer you will be the face of 24i and assist our global customers in all the questions they have. You will be responsible for the maintenance track, making live applications better and better and increasing customer satisfaction.

What you‘re really doing

  • Provide first-line support to all our customers via phone and our online service desk
  • Closely cooperate with our second-line support developers
  • Analyze, register and resolve problems for customers
  • Update customers regarding ticket status
  • Assisting customers with configuration and maintaining of the 24i CMS
  • Contact manufacturers for root cause analysis.
  • Work on cross-platform apps such as Roku, Apple TV, PlayStation, iOS and Android
  • Participate in and proactively monitor and develop our API monitoring tool
  • Expand a knowledge base for our customers
  • Actively participate in improving our Support process
  • Work closely with the QA team and assist with QA tasks if needed

 

Our 24i team

An open and trust-based culture flourishes at 24i, where highly-motivated people work on the cutting edge of TV and internet. You work closely with an international team of developers, designers and project managers in the United States, the Netherlands, Spain and Czech rep., each of them with their own specialization.

What would make you perfect for the job of support engineer

  • 3 years of relevant working experience
  • Bachelor’s degree or comparable experience
  • Excellent communication skills
  • Service-oriented, accurate, innovative and solution-minded
  • Native written and speaking proficiency in English
  • Some experience in coding languages (html, javascript, etc.)
  • Most of all, you are eager to constantly improve yourself and the 24i process

 

Extras that would be great

  • You know how to deal with network sniffing (e.g. Wireshark, Charles Proxy, HTTP Scoop)
  • You are familiar with API monitoring tools
  • You have experience with streaming platforms including DRM protection
  • You have experience with QA tasks

 

Communication skills are of the highest importance for a first-line support engineer. We are willing to provide technical training- so if you are interested in growing your technical skills while providing 24i’s clients with excellent customer support, please apply!

 

We offer

  • Full time position
  • Market standard salary and benefits
  • Supportive team of passionate colleagues
  • Plenty of room for your own ideas and lots of responsibility
  • Relaxed office culture allowing for great work-life balance
  • Holiday party somewhere in Europe

About 24i

From our offices in Amsterdam and across the world our team has been working on many cool projects over the last years. Our clients include major US  but also Dutch, Spanish and other international brands, such as Fuse, Sinclair, HereMedia, BBG, HiDive Pure Flix, RTL, SBS, FOX Sports and RTVE. We’re constantly working to be on the cutting edge of TV, an area of technology which is evolving at immense speed. This attitude has made us market leader in Europe with a strong presence in the US.

We are currently expanding our team with people who are passionate about technology, curious about TV, eager to learn and who would like to work in an young team all over the world. Our informal culture and the freedom to balance work and private life strongly support our team spirit, our joint commitment and our innovative capacities.

Interested? Questions? Want to show us what you’re capable of? Let us know! Send us your CV, cover letter and contact details via hrm@24imedia.com.

 

Please do not make use of this vacancy as an acquisition opportunity.

 

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Senior Visual Designer

At 24i, we are leader in making video apps. We design and build apps for major brands on the main platforms: Smart TVs (Samsung, LG, Philips, Sony, etc.), game consoles (Xbox, PlayStation), set-top boxes, smartphones and tablets.

As a Visual Designer, you are a key part of the 24i design studio. You are responsible for the visual output of our products and projects. From concept to production. You’ll work closely with our designers, project managers and developers to make it happen.

Your designs offer the best experience and you’re constantly looking to improve yourself and the team. You’ll be surrounded by talents from all over the world that, like yourself, all live and breathe technology and are top league within the industry.

About you

  • You are comfortable designing from scratch as well as responding to established Art Direction.
  • You are comfortable creating innovative concepts from scratch as well as responding to requested briefs.
  • You conceive extraordinary cross-device experiences and functionalities, from conception to outcome.
  • You are someone who loves to push creative boundaries and daring ideas.
  • You have a love for digital design and extreme details.
  • You are motivated to impact the way people use our products.

Key responsibilities

  • Working with our clients to turn ideas into fully crystallized designs
  • Supply design input to our developers in order to create stunning software
  • Working with sales and marketing on our branding, marketing materials and proposals
  • Guiding and teaching our junior designers and design interns
  • Coordinating with our external design partners and client’s designers
  • Guarding the design quality of our apps during development and up to final product launch

Requirements

  • 5+ years of professional experience
  • A strong portfolio that speaks for itself
  • Experience in working with the limitations of the real world: strict deadlines, strong client opinions and demands and technical restrictions
  • Strong abilities to push these restrictions as far as possible
  • Eagerness to create top experiences
  • Great teamwork skills
  • You’re cool and fluent in English

Bonus points

  • Motion Design skills
  • Previous experience in the media industry
  • Experience with tools like InVision, Framer, Principles, Lottie and Jira
  • Experience with working with Scrum

What we offer

  • Full time position at our Amsterdam office
  • Salary and benefits matching your experience
  • A fun and informal atmosphere where we work hard and play hard too
  • Free lunch
  • TGIF drinks

 

With a team of elite designers, expert developers and a unique technology framework, 24i services leading media companies, networks, broadcasters, operators and content owners – used by millions of people every day across Europe, US and Latin America. Our clients are well known content creators like RTL, SBS, NPO (The Netherlands), Sinclair (USA), Entel (Chile), Globo (Brazil) and many more. 24i is market leader in some of these countries.

Our state-of-the-art TV apps give our clients competitive advantages that enable new revenue streams by establishing interactive and personalized relationships with TV content consumers across all relevant TV platforms.

Our mission is to simplify, unify and magnify the video experience across all TV platforms on any device and convert that into valuable, individual consumer engagements.

We are currently expanding our team with people who are passionate about technology, curious about TV, eager to learn and who would like to work in a young, informal team which has a lot of fun while trying to conquer the world. If that sounds like you, we’d love to hear from you!

Interested? Questions? Want to show us what you can do? Let us know! Send us your CV, cover letter and portfolio at hrm@24i.com or give us a call at +31208202025.

Please do not make use of this vacancy as an acquisition opportunity.

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Jr. creative director

Jr. creative director

With a team of elite designers and expert developers and a unique technology framework, 24i services leading media companies, networks, broadcasters, operators and content owners, including RTL, Viacom and VEO. Our state-of-the-art TV apps give our clients competitive advantages that enable new revenue streams by establishing interactive and personalised relationships with TV content consumers across all relevant TV platforms.

 

Currently our team in Amsterdam is in search of a Jr. creative director. Are you the one we are looking for? To us, your passion for design is most important, but a at least three years of experience with web and native design patterns is vital to succeed in this role.

 

Why?

We  believe that content should be viewed on different devices in stead of only the television.

Do you prefer to watch video content on your phone? We too. Or would you rather see it on your Roku device? We too. We believe that by making sure that others can experience content on other devices helps them experience the content even better, more personal.

By putting some of the best and creatives minds together, with leading content providing partners to supply the world with an easy to use platform on different devices.

 

So, who are you?

As our Jr. creative director you are creating digital solutions that solve actual problems. You shape answers that bring people joy while fulfilling their needs. You play a vital role in the life of a project from concept to completion — from planning research methods to running workshops, gathering and synthesising insights, ideating to detailed design. At each stage, you anticipate what users need and advocate on their behalf, articulating your vision through user flows, wireframes, prototypes, and more. You’ll be working with a variety of projects and interesting clients. Working closely with Clients, Product owners and developers. Always keeping the end customer in the back of your mind.

 

Expectations:

 

  • At least 5 years or equivalent combination of education and experience successfully applying user-centered design on products.
  • Mastery in broad toolkit of Interaction Design and Prototyping tools like Adobe, Sketch, Principle…
  • Experience in applying design principles and documentation within the product lifecycle.
  • Mobile and web application design experience across various platforms (TV, Web, iOS, Android) including an understanding of responsive web design.
  • Must have strong written and verbal English and Dutch communication skills.
  • Comfortable working in an agile scrum environment, issue tracking Atlassian Jira, Confuence
  • Solid time-management and prioritization skills
  • Passion for technology and gadgets
  • Give Sales support with product proposals, trade shows and general marcom’s support.

 

Nice to have:

  • Previous experience with designing for TV / Video delivery apps for iOS, Android and Web.
  • Previous experience with designing for customers in the media landscape.

 

What’s in it for you?

  • Fulltime position
  • Top-notch MacBook
  • Salary and benefits matching your experience
  • Offices in Amsterdam, Madrid, Brno and Los Angeles
  • A fun, informal atmosphere with great colleagues

 

What sets us apart:

  • Opportunity to work for diverse clients and a wide variety of design challenges
  • We offer excellent working environment (creative office spaces that inspire you throughout your work day)
  • And of course: a huge set of enthusiastic colleagues to work with, share your thoughts with and learn from every single day

 

You’ve convinced me! What do I do now?

Go ahead and apply! You probably know how! Should you want to read more about our team, our portfolio or our way of working, then look up our website.

 

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Senior API Developer

At 24i we create and deploy TV apps and games for every screen, from set-top boxes, SmartTVs and media players to game consoles, tablets and mobile phones.

With a team of elite designers, expert developers and a unique technology framework, 24i services leading media companies, networks, broadcasters, operators and content owners – used by millions of people every day across Europe, US and Latin America. Our clients are well known content creators like RTL, SBS, NPO (The Netherlands), Sinclair (USA), Entel (Chile), Globo (Brazil) and many more. 24i is market leader in some of these countries.

Our state-of-the-art TV apps give our clients competitive advantages that enable new revenue streams by establishing interactive and personalized relationships with TV content consumers across all relevant TV platforms.

Our mission is to simplify, unify and magnify the video experience across all TV platforms on any device and convert that into valuable, individual consumer engagements.
You’ll be working with an international fun and helpful team of the brightest people, working from our offices in Amsterdam, Brno and Madrid.

We are building the next generation of rich, dynamic, interactive services that will power today’s OTT Video products as well as those yet to be invented. We are tasked with developing robust, intuitive and scalable APIs to video data and services. We are looking for a strong developer who wants to work with innovative and distributed systems serving personalised entertainment experiences to people efficiently. We’re looking for a talented and passionate person to join our Amsterdam team, if you feel this is you, we’d love to hear from you.

 

Must haves for this job:

  • You have experience designing, building and deploying distributed OTT systems.
  • You have ample experience in several functional languages and scripting languages
  • You’ve got significant experience diagnosing and debugging complex systems.
  • You have a focus on quality, with experience writing unit tests, developing test plans and working with evaluation teams.
  • Of course, you have knowledge of standard web service protocols.
  • We and some of our partners work components, thus having knowledge on how to work with components is a must and also knowledge on how operate on a larger scale.
  • Experience with AWS as hosting structure and Toolkit
  • Api is developed with PHP, so highly skilled in PHP is a must
  • We develop our services primarily in Java and C++
  • Desire to share your knowledge with the younger generation

 

We offer:

  • Full Time position
  • Salary matching your experience
  • Offices in Amsterdam, Madrid, Brno
  • A fun, informal atmosphere with great colleagues
  • A budget for self-development

 

Contact:

Interested? Questions? Want to show us what you can do? Let us know! Send us your CV, cover letter and contact details at hrm@24i.comor give us a call at +31-20-8202025

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